FAQ.
Fract
What does Fract stand for?
We are a performance and lifestyle activewear brand from Amsterdam. Built on four values: Curious, Clear, Committed and Connected. Functional clothing with style, made to move and made to last.
Where is the clothing produced?
In Portugal. A deliberate choice for quality, control and close collaboration with our production partners.
Is Fract sustainable?
For us, sustainability means two things. Clothing that lasts. And clothing that is made responsibly. We produce in Portugal, working with production partners chosen for quality and control. We consciously choose certified materials. OEKO-TEX®, GRS and GOTS.
Product & Fit
How does the clothing fit?
True to size. Designed for freedom of movement without excess room. Between two sizes? Go for the larger one.
What materials do you use?
We select materials based on quality, durability, function and comfort. You'll find the exact composition on each product page.
How do I care for my clothing?
Wash cold. Skip the dryer. That's how it keeps performing the way it should.
Ordering
What is available now?
Het eerste item betreft een matzwarte longsleeve, zowel voor dames als heren. Meer producten volgen gefaseerd.
Can I place a pre-order?
We hebben hard gewerkt aan ons eerste item. De longsleeve. 160 stuks. Binnenkort in huis. Laat je emailadres achter op de homepage en je bent de eerste die het weet.
Shipping & Delivery
How quickly will I receive my order?
Delivery takes 2 to 4 business days within the Netherlands.
Do you ship internationally?
Yes. Shipping costs and delivery times are shown at checkout.
Is shipping free?
Within the Netherlands, yes. No minimum order amount.
Returns
Can I return my order?
Yes, within 14 days of receiving it. The item must be unused, unwashed and in its original packaging.
How do I start a return?
Register your return via the return form on the returns page. Once we receive and approve it, you'll get your money back via the same payment method.
Who covers the return shipping costs?
We ask you to cover the return shipping costs. Not because it's easy, but because it helps us work with intention and care. Something wrong with your order? That's a different story. We'll take care of it.